Last updated: 11 September 2026
This policy explains when a wallet deposit or service purchase on Trade Connector is refundable. It applies to payments made by any method — Instamojo, Razorpay, UPI or bank transfer.
If you’ve deposited funds to the wallet and not yet spent them on any premium plan, prebuilt algorithm, or other paid feature, you may request a full refund of that unused balance within 7 days of the deposit by opening a support ticket from your account. Refunds are returned to the original payment method (or bank account for manual transfers) within 5–7 business days of approval.
Once a wallet balance has been used to activate premium dashboard access or a subscription-style plan, that portion is non-refundable for the period already active, because the service (live dashboard, account-lock licensing, etc.) has been delivered. You can cancel future renewal at any time from Account settings.
Because a generated or prebuilt Expert Advisor is digital and delivered immediately, purchases are non-refundable once the file has been generated or downloaded. If generation fails on our side (e.g. a technical error) and no usable file was delivered, you’re entitled to a full refund or a regeneration at no cost — contact Support with your generation ID.
If a payment gateway debits you but the deposit does not reflect in your wallet within 24 hours, or you’re charged twice for the same deposit, contact Support with the payment reference/UTR and we’ll investigate and refund any confirmed duplicate or failed transaction within 5–7 business days.
Withdrawal requests are not a “refund” — they pay out your own verified wallet balance to the destination you specify, and are processed after a manual verification step (typically within 1–2 business days) to prevent fraud.
Sign in, open Support, and create a ticket with your deposit/transaction reference and the reason for the request. We aim to respond within 1 business day.